Ranked among Melbourne's top 1% for outstanding ‘resident experience’
Rigorous safety measures and around-the-clock supervision for resident security
A wide range of adaptable pain management strategies
Immediate emergency admittance and supportive end-of-life planning services
In a palliative emergency, peace and dignity come first
Even under the most stringent care, illness and old age can bring unavoidable surprises into the lives of our residents. It’s our responsibility to be ready for them.
We work with all of our residents and their families to create care plans in the event of a palliative emergency. Our plans will cover the likely resident-specific causes of the emergency, options for pain management, resuscitation, risks, access to specialists, and the unique desires of each resident for their end-of-life care.
In the event of an emergency, our teams will respond in accordance with the plan (or, when adaptation is required, with the spirit of the plan) to preserve the physical and emotional well-being of those who trusted us with their care.
Premium palliative accommodations
Our definition of premium exceeds industry standards—our rooms are 25.4% larger than the average premium aged care accommodation.
24-hour care
You can prepare for an emergency, but you cannot predict one. We monitor our residents around the clock to improve our chances of quickly identifying a palliative emergency.
Pain management
Every patient responds to pain differently, depending on the severity of their pain and the nature of their affliction. We offer several solutions, including medication, to ease suffering.
Hear from our residents and family members
Jen Brown
Family member
Trust Oxa Care
Palliative care requires a delicate balance between medical expertise and human connection. We care for people at their most vulnerable. Our residents’ journeys force them to confront existential challenges, but can also reveal their inner strength and grace. As their caregivers, we are deeply committed to supporting them through these vulnerable moments, embracing the responsibility with the utmost seriousness. Over the years, we've honed our approach and expanded our capabilities to ensure we can offer guidance and support to our residents and their families through every palliative challenge. We understand the depth of what it takes to provide such care, and we're here to navigate it together.
Community is everything
Between our staff's experience and our other residents' support, there’s always a strong support network to rely on.
Tailored treatment
We tailor every aspect of our services to ensure that, even in an emergency, every resident’s wishes and needs are fully met.
How to pay for emergency palliative services
We offer flexible payment options, allowing you to choose between an initial lump sum and an adjustable daily fee. The slider below is designed to help you find the payment plan that best suits your needs during your stay with us. The $550,000 payment will be completely returned to the resident's estate upon their stay's conclusion.
We're here for you as your partner and guide
Facing an incurable and life-limiting condition is undeniably challenging. There’ll be uncertainty and anxiety, some of which we know can't be eased. However, we also know the strength and solace found in community support.
Remember, we are here at any hour to talk about your loved one's condition, answer your questions, and, with empathy and understanding, help adjust their care and end-of-life plans.
Tour our palliative care facilities in Melbourne
Frequently asked questions
If you have any questions or concerns about life at Oxa Care, please do get in touch.
A palliative care emergency is a sudden and life-threatening situation or complication that requires immediate attention and management. Since palliative care focuses on improving quality of life rather than curing illness, these emergencies are managed to ease distress and address the specific needs of the patient and their family.
Palliative emergencies can involve acute changes in symptoms or the onset of new, distressing symptoms that significantly impact the quality of life of patients with severe, advanced illnesses.
Examples of palliative care emergencies include:
- Severe pain
- Bleeding and internal haemorrhaging
- Acute shortness of breath
- Delirium and acute confusion
- Convulsions
- Spinal cord compressions
- Fractures
Our emergency palliative care team includes a range of specialists in-house and within our carefully selected external network. For personalised palliative care, we might suggest:
- Physiotherapists to ease physical discomfort
- Occupational therapists to assist with everyday tasks
- Speech therapists to support communication and swallowing
- Dietitians to tailor meals according to physical capabilities
- Psychological and spiritual advisors to nurture emotional well-being
Rest assured, our warm, professional team is here to support every aspect of your care journey.
Creating a palliative emergency care plan involves thoughtful preparation and collaboration between our residents, their families, and healthcare providers.
The plan aims to ensure that the patient’s wishes are respected and that care is effectively managed during a health crisis, especially when the patient cannot make decisions for themselves.
Book a consultation with us, and we’ll talk you through every step of creating an emergency palliative care plan. In the meantime, here are some steps we’ll work through with you.
- Understand the patient’s condition: we’ll start by understanding the specifics of the patient's illness, including likely emergencies that could arise and how they should be managed.
- Discuss goals and preferences: we’ll have open discussions with the patient and their families about the goals of care, including how much intervention you wish to have in emergencies. These conversations should cover resuscitation, hospitalisation, and the use of ventilators or feeding tubes.
- Identify a healthcare proxy: you will need to designate a healthcare proxy or durable power of attorney for healthcare, someone who can make medical decisions on the patient’s behalf if they are unable to do so.
- Consult healthcare providers: Work with our healthcare team to understand potential emergency scenarios and how they can be managed according to the patient's wishes. We will also work closely with your preferred external specialists.
- Document the plan: clearly document the agreed-upon care plan, including the patient’s preferences and any specific medical orders, like a Do Not Resuscitate (DNR) order or other advance directives.
- Communicate the plan: ensure that all family members, caregivers, and healthcare providers are aware of the plan and know where the documents are kept. Consider filing a copy with the patient’s primary healthcare provider and the local hospital.
- Review and update regularly: review the plan periodically and update it as needed, especially if the patient’s condition or preferences change.
- Emergency contacts and information: The plan should include a list of emergency contacts, the healthcare proxy, and essential health information, making it easily accessible in an emergency.
Creating a palliative emergency care plan is critical in ensuring that a patient’s end-of-life care wishes are honoured, providing peace of mind for both the patient and their loved ones. It’s a process that encourages dignity, respect, and compassionate care during the most vulnerable times.
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